FAQ

1. What products does WITHHAYES offer?

WITHHAYES focuses on clothing and apparel designed for everyday wear, including a variety of styles, colors, sizes, materials, and seasonal selections.

Product pages provide available information such as product descriptions, sizes, materials, colors, measurements, care instructions, and other relevant details to help you choose clothing that matches your preferences and needs.

2. How can I place an order?

Choose the clothing item you would like to purchase, select your preferred size and available option, add it to your shopping cart, and proceed to checkout.

Enter your shipping and payment information, review your order details, and complete your purchase.

Your order will be processed after payment has been successfully confirmed.

3. What payment methods do you accept?

PayPal is currently available as a payment method at checkout.

Payments are processed in United States dollars (USD).

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

5. How long does shipping take?

Standard delivery generally takes 8–15 business days after dispatch.

Including order processing time, the estimated total delivery timeframe is approximately 9–18 business days.

Delivery times are estimates and may vary due to carrier operations, weather conditions, peak seasons, transportation delays, address issues, or other circumstances outside our reasonable control.

6. How much does shipping cost?

Shipping costs are calculated based on the order details, shipping destination, and applicable delivery method.

The available shipping options and applicable charges will be displayed during checkout before you submit your order.

7. Will I receive tracking information?

Yes.

After your order has been dispatched, a shipping confirmation email containing available tracking information will generally be sent within 24–48 hours.

Please check your spam or junk folder if you do not see the email.

Tracking information may require additional time to update after the carrier receives and processes the package.

8. Can I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel an order.

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after an order has entered processing or has already been dispatched.

9. Can I return my order?

Eligible purchases may be returned according to our Return & Refund Policy.

Standard returns may be requested within 30 calendar days after the date your order is delivered, subject to applicable product conditions and return requirements.

For change-of-mind returns, clothing items must generally be unused, unworn, unwashed, and in their original condition.

Please review our Return & Refund Policy before sending any product back.

10. What should I do if my package arrives damaged, incorrect, or incomplete?

Please contact us at [email protected] and provide your order number along with relevant details.

For damaged, incorrect, or incomplete orders, we may request clear photographs of the package and product so we can review the issue and determine the appropriate solution.

11. How do I choose the right size?

Before placing an order, please review the size information provided on the product page.

Consider the following details when selecting your size:

• Available size options
• Product measurements
• Fit style
• Fabric characteristics
• Personal wearing preference

Sizing may vary slightly between different designs and materials. We recommend checking the specific size information for each product before ordering.

12. What materials are your clothing products made from?

Our collection includes clothing made from different materials depending on the individual product design.

Material composition, fabric texture, thickness, stretch, and care requirements may vary between items.

Please refer to each product page for the specific material information and care instructions for that item.

13. How should I care for my clothing?

Care instructions may vary depending on the fabric and construction of each product.

Where applicable, we recommend:

• Following the care instructions provided on the product page or product label
• Washing according to recommended methods
• Avoiding unsuitable cleaning methods
• Drying and storing garments properly
• Checking fabric-specific care requirements before cleaning

Different fabrics may require different care methods, so please review the product-specific instructions before washing.

14. Will the product look exactly like the photos?

We make reasonable efforts to display product images and descriptions accurately.

However, the actual product may vary slightly from the images due to:

• Lighting conditions
• Photography settings
• Screen displays
• Device settings
• Fabric texture variations
• Normal manufacturing differences

Product images should be considered a visual reference, and slight variations may occur.

15. What if I order the wrong size, color, or style?

If you select the wrong size, color, style, or other option, you may request a return within the applicable 30-day return period, provided the product meets the requirements in our Return & Refund Policy.

For change-of-mind returns, customers may be responsible for return shipping costs.

We recommend reviewing all product details, size information, colors, and specifications before completing your purchase.

16. Do you offer direct exchanges?

We do not currently operate a direct product-for-product exchange process.

If you would like a different size, color, or style, you may request a return for an eligible item and place a separate order for your preferred product.

For damaged, defective, incorrect, or incomplete products, please contact us first so we can review the issue.

17. Are colors and sizing always exactly the same as shown?

We provide product images and descriptions to help customers understand each item before purchase.

However, slight differences may occur due to screen settings, lighting conditions, fabric characteristics, and manufacturing variations.

Please refer to product measurements and specifications rather than relying only on visual appearance.

18. How can I contact WITHHAYES?

You can contact our customer service team at:

WITHHAYES
With Hayes

Email: [email protected]

Phone: +1 (989) 313-5224

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Address:

N Wheeler St
Saginaw, MI 48602
United States

We are happy to assist with questions about clothing products, sizing, orders, shipping, returns, refunds, and other customer service matters.